TENANTS
REPORT A REPAIR
Whether you have rented before or this is your first time, at DLB Rentals, you will be provided with information and advice to help make finding a new home a pleasant experience.
We strive to ensure a smooth transition by arranging viewings that suit you, processing your application in a timely manner and arranging a date for you to receive the keys, sign contracts and move in.
Once you have moved into the property, I will continue to maintain contact should you need repairs carried out, renewal of your tenancy and any other ongoing enquiries dealt with throughout the year.
To end your tenancy you must give one months notice, once keys are returned I have 10 days to check the property, discuss any repairs or cleaning required by you or the landlord. The deposit will be returned to you less any outstanding rent or charges for repairs or cleaning.
What we ask of you…
- You will help us provide a good service by:
- telling us straight away when you need a repair
- providing access to your home to enable the work to be carried out
- remaining in your home (or asking a responsible person over 18 years of age to do so for you) whilst the contractor is working in your property
- moving any furniture or carpets to allow workmen access to areas such as floorboards or pipe work. If you are not able to do this yourself, please tell us at the same time that you report the repair so we can provide further advice
- moving any delicate or valuable belongings to ensure that they are not damaged or broken whilst work is being carried out
- telephone the contact centre to re-arrange your appointment if you are not going to be available on the appointment day or time
- letting us know straight away if things go wrong.
What to do in an emergency
An emergency is something that could not have been foreseen, and which could cause serious damage to the property.
For example:
- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
- Loss of electrical power or light
- Blockage of your only toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in